FAQS
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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We will be accepting all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and
Apple Pay. But for now we have COD and if you’d like you can contact us and we can arrange
Bank transfer.
Can I modify my order after it’s been placed?
Once an order is placed, we cannot make changes. However, you may cancel your order by
WhatsApp with the order code before order dispatch and reorder the correct items. Contact
customer support for assistance.
Will I receive a confirmation after I place an order?
Yes, you will receive an order confirmation via email with the details of your purchase.
How long will it take for my gym apparel to arrive?
Shipping times vary depending on your location. Domestic orders typically take 3-5 business
days, and international orders may take 7-14 business days. We also offer express shipping
options for faster delivery.(charges apply)
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times will
be calculated at checkout based on your location. (VIA WhatsApp)
Can I track my order?
Yes! Once your order is shipped, you will receive a shipping confirmation email with a tracking
number. You can also check the status of your order through your account page.
How do I choose the right size?
We provide a detailed size chart for each garment on the product page. For the best fit,
measure yourself and compare your measurements to our chart. If you're unsure, feel free to
contact us for personalized sizing advice.
Do your garments offer compression or are they relaxed fit?
We offer both compression and relaxed-fit gym garments. Each product page specifies the fit,
so be sure to check before purchasing.
What materials are your gym garments made of?
Our gym garments are made from high-quality performance fabrics such as moisture-wicking
polyester, nylon, and spandex blends. These fabrics offer stretch, breathability, and comfort
during your workouts.
How should I care for my gym garments?
Most of our garments are machine washable. We recommend washing in cold water and air
drying or tumble drying on low to maintain the integrity of the fabric. Please check the care label
on each product for specific instructions.
Are your gym clothes suitable for high-intensity workouts?
Yes, our garments are designed to handle a variety of workout intensities, from low-impact
activities like yoga to high-intensity interval training (HIIT). Our performance fabrics provide
moisture control, flexibility, and durability.
Do you offer discounts for first-time customers?
Yes! Sign up for our newsletter to receive 10% off your first order, along with updates on
exclusive promotions and new product launches. (Future)
Can I use more than one discount code at checkout?
Only one discount code can be applied per order. However, you may be able to combine a
discount code with loyalty points or rewards, if applicable.(Future)
Do you have a loyalty or rewards program?
Yes! We offer a rewards program where you can earn points for every purchase, which can be
redeemed for discounts on future orders.
Are your gym garments made sustainably?
We are committed to sustainable practices. Many of our garments are made using ecofriendly materials, and we strive to reduce waste in our production processes. Check the product
description for specific information about each garment.
Where are your garments manufactured?
Our garments are manufactured in ethically-run factories that adhere to fair labor standards. We conduct regular audits to ensure high standards of quality and safety.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order,
save your information for faster checkout next time, and receive special promotions.
How can I contact customer support?
You can reach us via email at info@knightwolf.com.pk, through live chat on our website, or by
WhatsApp. Our customer service team is available Monday to Friday, 9 AM to 6 PM (PST).
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